Returns Information
How do I make a return UK?
1. Returns WindowYou have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.2. Returns LabelTo make your return p
International Returns
Returning your order. For orders outside of the UK, items must be returned unworn and in their original packaging to the returns address provided below. The return will need to be posted within 30 days of being received and clearly labelled as 'RETUR
How do I make an exchange?
To return an item, please use our Returns Portal by selecting the "Return" option at the top of our Help Centre page. You can also start this from our easy to use 'Track and Manage order' tool found in our live chat on the website. You'll also have t
Non-returnable items
Please choose carefully when purchasing socks and underwear as we will not accept exchanges or returns for change of mind, due to hygiene purposes. This applies to socks sold individually, as part of a multi-pack or any included in a gift set, as wel
Rejected Returns
All of the following will be held in our warehouse for 30 days before being disposed of:. We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable
When will I get my refund?
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-10 business days for us to receive, process and refund your order. Once your refund has been processed please allow up to 2 days for th
Don't want to use our easy returns label?
You may return your item using any courier of your choice at your own expense. We advise you to use a traceable service with insurance in case your item is lost in transit before it reaches us. Please use the following returns address:. HOS Web Retur
I want to return but I don't have the original packaging/box
If the original box or bag of a returned item is damaged (excluding transit damage) or missing, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. Please note: This
Faulty items
Faulty Items. All goods which are suspected to be faulty should be reported to our Customer Services team at [email protected]. Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may i
How much does it cost to return?
There is a £2.99 charge for using our returns label. This will not be charged upfront, but will be deducted from the total of your refund. We do offer one free exchanger per order and the return will not be charged.
I have changed my mind about a store credit and want a refund
If you selected a store credit through our returns portal and would now like to change this to a refund, please contact our Customer Service team within 28 days of the store credit being issued. Requests made outside of this timeframe cannot be proce