How do I make a return?Updated 2 months ago
1. Returns Window
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.
2. Returns Label
To make your return process hassle-free, you can generate a returns label from the button below. This label covers up to 20kg in weight. Max combined length and circumference cannot exceed 61 x 46 x 46 cm.
3. Exchanges
If you are returning an item for an exchange, please refer to the exchange section below.
4. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Visit our Returns Portal to create your return label - START A RETURN HERE
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Royal Mail Post Office using the printable label or QR code provided.
Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-14 working days from the day you send out your return for us to receive, process, and refund your order.
Please Note:
As per policy, we cannot accept back returned parcels showing signs of wear. In the event an order has been returned back to us as worn, there may be a fee to return them back to you. Thank you for shopping with us, and we hope you enjoy your online shopping experience.
International Returns
Returns
All returns must be made within 30 days from the date of receiving the goods. All items being returned must be unworn and in their original, undamaged packaging.
All items being returned from outside of the United Kingdom must be clearly marked as 'RETURNED GOODS' on your customs paperwork. Failure to do so may result in your package being subject to tax/duties inbound to the UK. We will NOT be able to pay for this and it may result in your package being returned to you or destroyed by Customs & Excise.
In the event that your item is returned to sender prior to delivery, we may need to process a refund with a deduction made for all applicable postage costs. The deduction will include the cost of the returned to sender fee charged by the carrier.
Please note: If the item is returned to sender as a result of carrier error, then we will waive the return to sender charge deductions from your refund.
Exchanges
We do not offer exchanges on international orders. You will need to return your item for a refund and re-purchase your new item.
Returns Costs
All postage costs are to be paid for by the buyer.