What happens if my package is lost or arrives in a damaged state?Updated 2 months ago
Lost packages
At House Of Slippers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. Or call us on 01163260609 between the hours of 9:30am-2:30pm GMT.
We do Kindly ask that delivery issues are reported within 14 days of dispatch, to ensure that we can assist further.
Damaged Items
We understand the disappointment of receiving a damaged Item. In such instances, please report to our customer support team at [email protected] and include a description as well as photos of the damage.
We will review the provided documentation and reach back out to you regarding next steps.